How to Diagnose Printer Problems

 

Diagnosing The Printer Issues Using Tools

  1. Install the HP Print and Scan Doctor software on your computer (Windows only).
  2. Open the tool, select the printer’s name and then click Fix Printing.
  3. Carry out the prompts that appear on the screen to resolve the issue. The instructions for using the HP Support Assistant are given below.
  4. Open the HP Support Assistant window, and add the printer to the list of devices.
  5. Select the Printer icon on the software to view the troubleshooting tools. The next diagnostic tool HP toolbox gets installed along with the printer driver.
  6. Open HP toolbox to access HP Printer Assistant.
  7. Click Tools and then select the Advanced Settings option if you have an HP LaserJet printer.
  8. Choose appropriate tabs to explore various diagnosing options on the tool.

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