Printer Setup and Support

  The offline issue occurs due to poor connection between your printer and computer. Check the connection between your HP Envy 6255 printer and computer. If you link the devices using a router, ensure the router has an active internet connection. For the USB HP Envy Photo 6255 Setup, check if the cable is connected to the appropriate port of the printer and computer.

       Power cycle your  123.hp.com/envy6255  printer and check if the issue persists. Select the Devices and Printers list from the control panel of your computer. Right click on your printer and select the default printer icon. Choose See What’s Printing and select Printer. Ascertain to choose the correct port. Also, uncheck the Use Printer Offline option. Try to connect your printer and check if the HP Envy 6255 troubleshooting issue has resolved. If not, check the router lights and ensure that they are blinking properly. Ascertain that the router is providing an uninterrupted internet supply to your computer. If there is an unstable internet connection, get in touch with your ISP (internet service provider).